Have a question or concern? Don't hesitate to fill out our Support Form

Lost Password?
Click Here to have your password emailed to you.

Cancellations
If you wish to cancel your membership please select from the links below:

If you are being billed by RLDProd:
http://www.netbilling.com
Phone: (661) 705-3873 or (800) 749-6707
Fax: (661) 257-0914
Email: redlight@net-member.com

If you are being billed by Epoch.com:
https://epoch.com/billingsupport
Phone: (800) 893-8871
Fax: (310) 314-5162
Email: billingsupport@epoch.com

If you are being billed by CCBill.com/*RLD Distribu:
http://www.ccbill.com
Phone: (888) 596-9279
Fax: (480) 449-8820
Email: support@ccbill.com

If you are being billed by Local Billing:
https://secure.localbillinglimited.com/user_admin.php
Phone: (877) 777-3758
or visit http://www.thesupport.bank.com/?_a=tickets&_m=submit for support.

Technical Support

Please refer to the FAQ listed below, or use our Support Form

1. Why can I not view your videos?
ClubRedLight.com utilizes several browser plug-ins to compliment the high-quality content that we provide for our members. You may not be able to view the flash videos if your version of Adobe Flash Player is out of date. Please download the latest version Here.

2. Why am I unable to view certain photo galleries?
This is usually due to internet settings (check the list above). Otherwise it can be an issue on our end, please use our Support Form to let us know.

How our download center works
To download and enjoy our movies, you have two options: You can simply click on the scene you'd like to watch and then follow the prompts in the window, or you can right-click on the download links and save them to your hard drive. Once you've downloaded your movies you can watch them directly from your hard drive. You may be prompted for your username and password for certain (DRM) files, and this is because these files are wrapped with protection. ALL OUR NEW VIDEOS HAVE NO DRM, we are working to have our ENTIRE LIBRARY AVAILABLE WITHOUT DRM PROTECTION. Please be advised that we are working hard to make our entire catalog available for download. If your favorite scene isn't available today, check again tomorrow as we are constantly adding new content for your enjoyment.

Firewalls
If you experience any of the following issues, you may be sitting behind a firewall which is preventing you from viewing our content. We suggest that you contact your Internet Service provider to get instructions on how to disable the firewall. If prompted, re-enter your username & password information before and during viewing of content.

If an Access Denied Screen Appears
Your username and password are not recognized. Customers must contact us to resolve this problem. Our authentication system is case-sensitive, please double check the information before contacting us. Try to locate the confirmation email sent to you upon signup, which will include your username and password. If you cannot locate the email and you still cannot log in, click Here to have them mailed to you. Your password may also have been disabled due to trading or sharing. Please use our Support Form to contact us so we can resolve the issue.

General Site Info
1. How often do you update the website?
Our site is updated 5 days a week with new content.
2. Can I eliminate the popup windows that appear every time I login?
Yes. Simply bookmark the home page of the members area after you login.

Billing, Membership Info, Account Status

1. How long will my account last after I cancel my membership?
Your account will remain active until the end of the month that you last paid for. If your card is charged on the first of the month and you cancel on the 4th, you will have access until the first of the following month.

2. Can I use other forms of payment besides a credit card?
Yes, we accept payment directly from your checking account. Simply select "Check" on the signup page and no credit card will be required!

3. How does the billing show up on my credit card statement?
The text that appears on your credit card statement can vary depending on the payment processor that was used. We bill you very discretely. Please refer to the above section on payment processors to determine how the charges will appear on your statement.

4. Why was my credit card declined?
There are a number of factors that may account for your card being declined. Listed below are the most common reasons:
-Usage Limits Exceeded: There has been too much activity on your card
-Declined At Authorization: Information provided by you did not matcht the issuing bank's records
-Blocked: Your card has been blocked from purchasing these types of goods or services
-Fraud: Your card has a history of fraudulent use with this type of merchant
-Foreign Country: Our processors do not accept transactions from certain countries

5. I am being charged for product(s) that I did not purchase, why?
You will only be charged for services that you agree to purchase at the time of signup. If you believe you are being billed incorrectly, please use our Support Form to contact us.